Man with Van Waterloo Website Accessibility Statement

Man with Van Waterloo is committed to providing an accessible online experience for all users, including disabled customers, carers, and anyone using assistive technologies. This Accessibility Statement explains the steps we take to make our Man with Van Waterloo website accessible, the standards we aim to meet, and how you can contact us with any accessibility requests or feedback.

Our commitment to accessibility

We are actively working to ensure that our Man with Van Waterloo website is usable and inclusive for as many people as possible. Our goal is to align our site with the Web Content Accessibility Guidelines version 2.1, Level AA. These WCAG 2.1 AA guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

Accessibility is an ongoing process. We regularly review our content, layout, and technical features to support accessible access to Man with Van Waterloo information and services in the local area.

Using the site with screen readers

The Man with Van Waterloo website is designed to be compatible with modern screen readers and other assistive technologies. We use structured headings, clear page titles, descriptive labels, and alternative text for key images where appropriate. This helps people who rely on screen readers to understand the content and navigate between sections more easily.

We aim to ensure that important information about our accessible Man with Van Waterloo services is available as text, so that it can be read aloud, enlarged, or converted into other formats by assistive software.

Keyboard navigation support

Our website is intended to be fully navigable using a keyboard alone, without the need for a mouse. You should be able to move through links, buttons, and form fields using the Tab, Shift plus Tab, Enter, and arrow keys. We aim to maintain a clear focus indicator so that keyboard users can see where they are on each page at all times.

If you experience difficulty accessing any part of the Man with Van Waterloo website using only a keyboard, we encourage you to contact us so that we can investigate and resolve the issue wherever possible.

Accessible content and design

We work to present information about our Man with Van Waterloo services in a clear and readable way. This includes using sufficient colour contrast between text and background, legible font sizes, and consistent layouts. We also avoid relying solely on colour or images to convey meaning, so that the information remains accessible to users with visual impairments or those using text-only browsers.

Where possible, we use simple language, short paragraphs, and descriptive headings to make it easier for all customers, including people with cognitive or learning differences, to understand the content.

Ongoing improvements and limitations

While we aim to follow WCAG 2.1 AA guidelines across the Man with Van Waterloo site, some older content or integrated third-party tools may not yet fully meet these standards. We are working to identify and fix any barriers we find, and to choose accessible solutions when we add or update features.

If you encounter any accessibility issues while using our accessible Man with Van Waterloo pages, please let us know which page you were on, what you were trying to do, and what went wrong. This information helps us prioritise improvements.

Contact for accessibility requests

We welcome feedback about the accessibility of the Man with Van Waterloo website and our online information. If you need information in a different format, such as large print or a more accessible digital format, or if you want to report a specific accessibility problem, you can contact us using the contact form on our website or by using the usual contact methods listed on our contact page.

When you get in touch with us about an accessibility issue, we will do our best to respond promptly, explain any known limitations, and offer reasonable adjustments or alternative ways to access our services where possible.

Man with Van Waterloo is committed to improving accessibility over time so that everyone in the Waterloo area can find, understand, and use our services online with confidence.