Man with Van Waterloo Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Waterloo provides removal and related services. By making a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Client means the person or business making the booking and responsible for payment for the services.

Company means Man with Van Waterloo, the provider of the removal and related services.

Services means any removal, transport, loading, unloading, packing, furniture disassembly or reassembly, and any other services provided by the Company to the Client.

Goods means the items, belongings, furniture and possessions that are the subject of the Services.

Premises means any property, building or location where the Services are carried out, including collection and delivery addresses.

2. Scope of Services

The Company provides man and van removal services, including local transport of household and business goods, loading and unloading assistance, and related services as agreed at the time of booking. The precise scope of the Services will be as set out in the booking confirmation provided to the Client.

Any additional services requested on the day of the move, such as additional stops, waiting time, extra floors or additional labour, may be provided at the Companys discretion and may be subject to additional charges.

3. Booking Process

All bookings are subject to availability and are only confirmed once the Company has accepted the booking and provided confirmation to the Client. Quotations may be given verbally or in writing and are based on the information supplied by the Client regarding the nature of the Goods, property access, dates and times, and any special requirements.

The Client is responsible for ensuring that all information provided to the Company is accurate and complete. If the information provided is incomplete or inaccurate, the Company reserves the right to amend the quotation, adjust the price, or cancel the booking.

Bookings may be accepted for a specific time slot or an estimated arrival window. While the Company will make reasonable efforts to arrive within any agreed time frame, arrival times are not guaranteed and may be affected by traffic, weather, road closures or other circumstances beyond the Companys control.

4. Quotations and Pricing

Quotations are usually based on an hourly rate, a fixed price, or a combination of both. The basis of the charge will be clearly stated in the quotation or booking confirmation. Quotations are valid for a limited period from the date of issue, as stated in the quotation, after which the Company may revise the price.

Quotations are given on the assumption that access to the Premises is reasonable, that the move can be completed in the time estimated, and that there are no unusual or unforeseen difficulties. If additional work or time is required due to factors such as restricted access, long carry distances, waiting time, delays caused by the Client, or inaccurate descriptions of the Goods, the Company may make additional charges.

Unless otherwise stated, quotations do not include the cost of parking, congestion charges, tolls, ferry charges, storage fees, packing materials, or specialist equipment. Any such costs will be charged in addition and are the responsibility of the Client.

5. Payments and Charges

Payment terms will be confirmed at the time of booking. The Company may require payment in full in advance, a deposit, or payment on completion of the Services, depending on the nature and size of the job.

The Client agrees to pay all charges in full in accordance with the agreed terms. If payment is not made when due, the Company reserves the right to suspend or cancel Services, retain Goods until payment is received, and to charge interest on overdue amounts at a reasonable rate.

Additional charges may apply for work carried out outside normal working hours, for services on weekends or public holidays, and for any additional services requested that were not included in the original quotation.

6. Cancellations and Amendments

The Client may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment is only effective when acknowledged by the Company.

If the Client cancels with sufficient notice, any deposit paid may be refunded in accordance with the Companys current cancellation policy. If the Client cancels with short notice, a cancellation fee may be payable. The applicable notice periods and fees will be communicated to the Client at the time of booking.

If the Client postpones or significantly changes the date, time, distance or scope of the Services, the Company reserves the right to revise the quotation or charge a rearrangement fee.

The Company may cancel or postpone a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. In such cases, the Company will make reasonable efforts to offer an alternative date or time but will not be liable for any resulting loss or costs incurred by the Client.

7. Client Responsibilities

The Client is responsible for

Ensuring that they or an authorised representative are present at the collection and delivery addresses to supervise the move, give instructions, and sign any relevant documentation.

Arranging suitable parking for the Companys vehicle at both collection and delivery locations, and paying any parking charges or penalties arising from inadequate arrangements or instructions.

Ensuring that the Premises are safe and accessible for the Companys staff, including providing clear access to doors, stairways, lifts and corridors.

Properly preparing, packing and labelling Goods unless packing services have been booked with the Company.

Complying with any relevant building regulations, lease conditions, and restrictions relating to moving times or use of lifts or loading bays.

8. Items Excluded from Carriage

The Company does not carry or store certain items, including but not limited to

Illegal goods or items obtained unlawfully.

Hazardous, explosive, flammable or dangerous substances, including gas cylinders, paint thinners, fuel, and chemicals.

Perishable goods that require controlled conditions.

Animals, plants and live organisms.

Valuables such as cash, jewellery, watches, precious metals, bonds, securities, collections of stamps or coins, or items of special value that have not been declared and specifically agreed in writing.

If the Client includes any such items without the Companys knowledge and consent, the Company will not be liable for any loss or damage to those items and the Client will be responsible for any resulting loss, damage or legal consequences.

9. Packing, Handling and Access

Unless expressly agreed, the Company will not pack the Goods and the Client is responsible for ensuring that all items are adequately packed to withstand normal handling and transport. Fragile items must be individually wrapped and clearly marked as fragile. The Company accepts no responsibility for damage arising from poor or inadequate packing by the Client.

The Client must ensure that there is suitable and safe access at both the collection and delivery addresses, including sufficient space for the vehicle to park and manoeuvre, and clear internal routes for carrying Goods. The Company is not responsible for damage caused where access is restricted or where the Client asks the Company to move items in a way that is unsafe or not reasonably practicable.

If access is significantly more difficult than described at the time of booking, or if additional time or equipment is required, the Company may make additional charges or, if necessary, refuse to carry out part or all of the Services.

10. Waste and Rubbish Regulations

The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and does not remove household rubbish, builders waste, hazardous waste or any items that should be disposed of through licensed waste facilities.

The Client must not present for transport any items that are intended for disposal as waste unless this has been specifically agreed with the Company in advance and complies with relevant regulations. If the Company agrees to take items for disposal, any associated charges will be clarified before collection.

The Client is responsible for ensuring that any items given to the Company for removal are lawful to transport and do not breach environmental, waste management or fly-tipping regulations. The Client will be liable for any fines, penalties, costs or claims arising from the transport of unlawful waste or improper disposal that results from instructions given by the Client.

11. Liability for Loss or Damage

The Company will take reasonable care in handling, loading, transporting and unloading Goods. However, the Companys liability for loss or damage is subject to the limitations and exclusions in these Terms and Conditions.

The Company will not be liable for

Loss or damage arising from the inherent nature, condition or defects of the Goods.

Damage to furniture or items that were already defective, unstable or not in a reasonable condition for transport.

Loss or damage caused by inadequate or improper packing by the Client.

Losses arising from delay, including lost profits, loss of earnings or any consequential or indirect loss.

Loss of or damage to items that the Company has excluded from carriage or which were not declared or identified as valuable or fragile.

Where the Company is liable for loss of or damage to Goods, such liability may be limited to the reasonable cost of repair or the current market value of the Goods, whichever is lower, subject to any overall cap communicated to the Client. The Client must provide evidence of value and proof of loss when making a claim.

12. Reporting Loss or Damage

The Client must inspect the Goods and Premises as soon as reasonably practicable upon completion of the Services. Any visible loss or damage should be reported to the Company immediately and noted on any job sheet or completion document, if applicable.

Any claims for loss or damage must be notified to the Company in writing within a reasonable period after the Services have been completed. The Company may require photographs, invoices, valuations or other evidence to assess the claim.

Failure to report loss or damage within a reasonable period may prejudice the Companys ability to investigate the claim and may affect the outcome of any claim.

13. Limitations of Liability

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded.

Subject to the above, the Companys total liability for any loss, damage, breach of contract, negligence or other claim arising out of or in connection with the Services shall be limited to a reasonable amount, having regard to the value of the Goods and the charges paid for the Services.

The Company will not be liable for any loss of profits, loss of business, loss of data, loss of opportunity or any indirect or consequential loss or damage arising from or in connection with the Services, whether in contract, tort or otherwise.

14. Delays and Force Majeure

The Company will not be liable for any delay, failure or inability to perform the Services where such delay or failure results from circumstances beyond its reasonable control. This includes, but is not limited to, severe weather, traffic accidents, breakdowns, road works, public events, strikes, lockouts, civil unrest, acts of terrorism, natural disasters or compliance with law or government orders.

In such circumstances, the Company may suspend or reschedule the Services and will endeavour to inform the Client as soon as reasonably practicable.

15. Insurance

The Company maintains appropriate insurance for its vehicles and public liability in connection with its removal activities. This insurance is subject to the terms, conditions and exclusions of the relevant policy or policies.

The Client is advised to maintain their own insurance cover for Goods in transit and for any high-value items. If the Client requires additional or specific insurance cover, this must be arranged by the Client unless explicitly agreed otherwise in writing.

16. Complaints

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated. The Company will make reasonable efforts to address complaints promptly and fairly.

Raising a complaint does not in itself entitle the Client to withhold payment of any undisputed amount due for the Services.

17. Privacy and Data Protection

The Company will collect and use personal data provided by the Client for the purposes of managing bookings, providing Services, processing payments and handling enquiries or complaints. The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to perform the Services, comply with legal obligations, or with the Clients consent.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

19. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior understandings, agreements or representations, whether oral or written.